At SmilePro, we want customers to understand exactly what they are purchasing before completing a transaction.
Because SmilePro provides digital software and AI-generated processing, our refund policy distinguishes between unused purchases and credits or software features that have already been consumed.
1. Credit Purchases
SmilePro may offer prepaid credits that can be used to generate AI-powered smile visualizations.
Credits that have not been used may be eligible for a refund upon request.
Credits that have already been consumed to generate a visualization are generally non-refundable because the associated AI processing has already been performed.
2. Technical Problems
If a technical problem prevents you from using a purchased credit or prevents SmilePro from generating the requested visualization, please contact us.
We may, at our discretion:
- restore the affected credit;
- provide replacement credits; or
- issue a refund for the affected transaction.
3. Duplicate Purchases
If you accidentally purchase the same credit package more than once, please contact us as soon as possible.
If the duplicate credits have not been used, we will review the request and may issue a refund.
4. Subscription Refunds
If SmilePro offers subscription plans, subscription charges are generally non-refundable once the applicable billing period has started, except where required by law or where we determine that a refund is appropriate.
Cancelling a subscription prevents future charges but does not necessarily result in a refund for the current billing period.
5. Unauthorized Transactions
If you believe a transaction was made without your authorization, contact us immediately.
We may request information necessary to investigate the transaction.
6. Refund Requests
To request a refund, contact:
Email: [email protected]
Please include:
- the email address associated with your SmilePro account;
- order or transaction information;
- the date of purchase; and
- a brief explanation of the reason for the request.
We aim to respond to refund requests within a reasonable period.
7. Polar Payments
Payments made through Polar may be processed by Polar as the merchant of record.
Polar permits sellers to establish their own refund policies, while also reserving the right to issue refunds in certain circumstances, including within 60 days to prevent chargebacks.
If a refund is approved, the refund may take several business days to appear on the original payment method.
8. Chargebacks
Before initiating a chargeback, we encourage customers to contact us so that we can investigate and resolve the issue.
We will make reasonable efforts to resolve legitimate billing disputes promptly.
9. Mandatory Consumer Rights
Nothing in this Refund Policy limits rights or remedies that cannot legally be excluded under applicable consumer-protection laws.